Shipping Policy

A Legal Disclaimer

UK Delivery
We currently ship throughout the United Kingdom.

• Orders are typically processed within 1–3 business days.

• Once dispatched, delivery usually takes 3–5 business days.

• During busy periods, launches, conventions, or holiday seasons, delivery times may be slightly longer.

• You will receive confirmation once your order has been dispatched.
   

International Delivery
We ship to a range of international destinations.
 

• Delivery times vary depending on the destination country and local postal services.

• Typical international delivery times range from 7–21 business days, although some locations may take longer.

• Customers are responsible for any customs duties, import taxes, or additional fees that may be charged by their local authorities.

• Coooys is not responsible for delays caused by customs processing, international carriers, or circumstances beyond our control.
   

Delivery Address
Please ensure your delivery address is entered correctly at checkout.
TREKS cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Orders
If your order arrives damaged or has not arrived within a reasonable timeframe, please contact us at [your email address] within 14 days of the expected delivery date.

We will do our best to investigate the issue and arrange a replacement or refund where appropriate.

Questions?
If you have any questions about shipping, please contact us at [your email address] and we'll be happy to help.