Refund & Returns Policy

Last Updated: 19/6/2026
At TREKS, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we'll do our best to resolve it.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of receiving your order.
Please include:
 

• Your order number

• A description of the issue

• Photographs of any damage (where applicable)
   

Once reviewed, we may offer:
 

• A replacement item

• A refund

• Store credit
   

Depending on the circumstances.

Returns
If you change your mind about your purchase, you may request a return within 14 days of receiving your order.
Items must be:
 

• Unused

• In their original condition

• Returned in their original packaging where possible
   

Customers are responsible for return postage costs unless the item is faulty or sent in error.

Non-Returnable Items
The following items cannot usually be returned unless they arrive damaged or defective:
 

• Digital downloads

• Exclusive subscriber content

• Personalised items

• Limited edition products where stated at the time of purchase
   

Refunds

Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method used for the purchase.
Please allow up to 5–10 business days for the refund to appear in your account, depending on your payment provider.

Lost Deliveries
If your order has not arrived within a reasonable delivery timeframe, please contact us and we will investigate with the delivery provider.

Please note that delivery delays caused by postal services, customs, or circumstances outside our control may affect delivery times.

Contact Us
For any questions regarding returns or refunds, please contact:

Coooys Comics
Email: producer@coooys.co.uk

We appreciate your support and thank you for being part of the TREKS community.